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Software Engineer
Ola Finance•  March 2022 - Present•  Bengaluru
Led technical support for Ola Finance's insurance products, asset finance, and Ola Money, ensuring seamless service delivery. Owned and managed the insurance vertical, identifying and addressing potential tech issues, leading to a 30% reduction in recurring problems. Monitored critical insurance applications using New Relic, ensuring high availability and performance, while efficiently troubleshooting issues with Graylog. Conducted data analysis using MSTR, HIVE, and PRESTO to identify and resolve issues, contributing to system optimization and enhanced user experience. Collaborated with the tech team to escalate and resolve complex technical concerns, focusing on software functionality, system configurations, and product compatibility. Played a key role in resolving intricate issues related to insurance policies and vehicle loans, improving customer satisfaction and operational efficiency.
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