Shruthaja P Rao

Operations Engineer

Amazon AWS Managed Services•  April 2022 - December 2022

Managed and monitored seamless project migrations to the cloud, ensuring a flawless 100% implementation rate. Managed resource deployments and updates, ensuring the seamless maintenance of CI/CD pipelines for optimal software delivery for over 100 requests. Successfully deployed resources to all requested accounts by the customer, at times more than 20 accounts simultaneously. Participated in scheduled regular maintenance using automation, including patching, service updates, and config compliance, impacting up to 200 instances. Handled over 200 alerts and incidents created for infrastructure vulnerabilities and issues. Implemented modifications to IAM policies and roles, enhancing user access while strictly maintaining security standards, thus mitigating vulnerabilities, and ensuring 100% compliance. Led as primary, ensuring timely completion of incoming cases and scheduled maintenance, delegating tasks to other sites when team bandwidth was limited.

Cloud Support Engineer

Amazon Web Services•  July 2019 - April 2022

Managed and resolved over 1000 production issues for Relational Database Service ensuring SLA agreements were met within 15 minutes, maintaining high customer satisfaction. Collaborated with customer teams to devise tailored solutions for database optimization, sometimes resulting in a 200% increase in query speed and halved resource utilization. Solved 25 internal tickets raised for dive-deep analysis of customer issues and successfully drove them to resolution. Guided and trained team members, new hires, and customers on product-related queries through quarterly 2-day training sessions, totaling 8 training days annually. Secured 100% database availability by supporting Infrastructure Event Management during product launches and holidays. Experienced with a broad array of AWS services such as EC2, RDS, Lambda, VPC, S3, DynamoDB, CloudFormation, RedShift, IAM, and others, demonstrating versatility across the AWS ecosystem.

AWS Premium Support Intern

Amazon Web Services•  February 2019 - July 2019

Developed an employee productivity tracker utilizing cloud service, designing dashboards to enable comprehensive productivity tracking for engineers with 100% accuracy. Crafted insightful dashboards at the site level to provide management with visibility into the incoming workload, resulting in a 30% acceleration of response times through strategic work prioritization.

Android Development Intern

TechieAid•  April 2018 - July 2018

As an Android developer, excelled in crafting applications that efficiently retrieve messages from a remote device, demonstrating compatibility with three or more Android operating system versions.

Web Development Intern

Pramati Technologies•  January 2018 - February 2018

Worked on the 'Skills Metrics’ project in ASP.Net, which over 500 employees utilized to input their programming skills (e.g., C/C++) and rate their proficiency in those skills to allow management to have stock of their employee skills for future projects.