Shashank Shekhar

Software Engineer

Infosys•  August 2019 - Present

• Experience in Financial Services Application Development and Maintenance unit of Infosys. • Implement design, development, validation, and support activities in line with architecture requirements Participate in Knowledge Management activities with objectives of ensuring the highest levels of service offerings to clients in their own technology domain, within guidelines, policies, and norms of Infosys. • Worked with leading US bank client involved knowledge management activities with objectives of ensuring the highest levels of service offerings to clients in their own technology domain, within guidelines, policies, and norms of Infosys. • Regularly Interacted with the client for Developing applications as per the requirements. Providing root cause analysis and fixes for defects raised at various stages of software SDLC. • Operation Management to demonstrate proficiency in escalation and evaluation of complex issues to ensure client satisfaction and timely problem resolution and analyzing statistical data and trends relating to service level compliance and operational effectiveness.