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Work Experience
Service Delivery Associate
DXC Technology• November 2021 - January 2022
Managed records of 5 account-specific service issues, prioritizing and resolving them efficiently to achieve an 8% drop in complaints by collaborating & communicating with L2 and L3 teams, ensuring seamless uptime ● Assisted with identifying and reporting disruption issues that impacted services for operational improvements and better load balancing & redundancy
Education
Saint Peter’s University
Cyber Security & Privacy, MS• February 2022 - May 2023
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