Sharif MD. Jobayed -Ul- Islam

Software Tester

a1qa•  March 2024 - July 2024•  Dhaka, On-Site

• Carried out testing of the software product by the plan, program, and testing methodology to ensure the functioning of the systems by the terms of reference. • Analyzed and resolved system performance problems and failures. Tested individual software components. • Performed preparatory operations related to software testing. • Developed test suites and test procedures. • Set up the test environment according to the established requirements. • Took part in the development and implementation of standard software. • Maintained and submitted statutory reports. • Took part in the project communication with QA, Development, and Customer teams. • In addition, rendered such services as are customarily associated with or incidental to the current position and the services listed above. Also performed such other duties and responsibilities for the Employer as the Employer might reasonably require from time to time.

QA Intern – Automation Testing

a1qa•  December 2023 - March 2024•  Dhaka, Remote

• Automation tests development • Running tests and analyzing results • Setting up and supporting environment for running automated tests • Communication with the project team

Technical Support Engineer

IdeaScale Bangladesh Ltd.•  October 2019 - June 2023•  Dhaka, On-Site

• Answer customer service inquiries by receiving chats, emails, and managing incoming calls (if needed). • Handling customer complaints, and providing appropriate solutions, and alternatives through chats. • Using critical thinking to ask customers targeted questions to quickly understand the root of the problem. • Identifying and assessing customer's needs to achieve satisfaction. • Create and maintain responsive Landing Pages for clients. • Manual BUG testing and retesting. • Ensure all issues are properly logged. • Properly escalate unresolved issues to appropriate internal teams (e.g. Software Developers). • Handling YouTrack tickets associated with customers' requests and issues. • Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Drive platform adoption and offer best practice tips to help clients effectively meet their business goals. • Provide prompt and accurate feedback to customers by using the right methods/tools. • Refer to internal databases or external resources to provide accurate tech solutions. • Prioritize and manage several open issues at one time. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. • Prepare accurate and timely reports. • Document technical knowledge in the form of notes, articles, and manuals. • Maintain jovial relationships with clients.

Customer Service Officer (Operation)

VFS Global Bangladesh (Galaxy Facilitation Services)•  September 2015 - July 2017•  Dhaka, On-Site

• Face-to-face Customer (Applicants) Support and if needed Communicate with them over the Phone. • Checking Application Eligibility for Thai VISA as per Embassy requirements. • Decide to accept or refuse applications in an appropriate manner. • Communicate with the Royal Thai Embassy and handle issues if there is any. • Passports and documents movement between the Embassy and Visa Application Center with Security.

IT Officer

Aristopharma Ltd.•  September 2013 - July 2015•  Dhaka, On-Site

• Computer Troubleshooting. • LAN Configuring. • Content upload and Management of Website. • All types of composing work given by GM, Ophthalmic of Aristopharma Ltd. • Taking backup of System and Important Documents monthly.

SQA Learning Academy

SQA Test Automation, Software Automation Testing Course (Online)•  January 2024 - April 2024

- Programming Language: Java - Web Automation Framework: Selenium Webdriver - Mobile Automation Framework: Appium - API Automation Tool: Postman - API Automation Framework: Rest Assured - Testing Framework: TestNG - Build Automation Tool: Gradle - CI/CD Tool: Jenkins - VCS: Git - Load Testing Tool: JMeter - Security Testing Tool: OWASP ZAP

Great Learning Academy, Online

Introduction to the Java Programming Language•  December 2023 - January 2024

- Data types - Variables - Arrays - Objects - Loops - Conditional statements - Methods - Class and Constructor - OOP and more.

Alison Courses, Online

Selenium WebDriver: All You Need to Know•  August 2023 - September 2023

- Selenium WebDriver Basics - Java programming fundamentals - Locating web elements (ID, name, XPath, CSS) - Handling different web elements (buttons, links, text boxes) - WebDriver commands (get, findElement, click, sendKeys) - Test automation frameworks (JUnit, TestNG) - Selenium Grid for parallel testing - Continuous integration (Jenkins) - Page Object Model design pattern - Handling alerts, frames, windows, and waits

Yoast SEO Academy Courses, Online

Yoast WordPress for Beginners•  August 2023 - September 2023

- Introduction to WordPress - Getting started with WordPress - Customizing your site - Creating content in the block editor - Structuring your site - Managing your WordPress site - WordPress SEO - The story behind WordPress - Updates (FSE)

Udemy Courses, Online

Web Developer Course HTML CSS JavaScript Learn Web Design•  August 2021 - September 2021

- HTML basics: structure, elements, tags - CSS basics: styling, layout, responsiveness - JS fundamentals: syntax, variables, data types - JS DOM manipulation: interacting with HTML - JS events: handling user interactions - JS functions: reusable code blocks - JS objects: data structures - JS arrays: ordered data collections - JS loops: repeated actions - JS conditionals: decision making

Udemy Courses, Online

How To Create A Website using WordPress Step by Step•  March 2021 - April 2021

- Installing WordPress - Customizing design with themes - Adding essential pages (Home, About, Contact) - Creating blog posts - Installing useful plugins - Optimizing SEO - Adding images & media - Backing up website - Basic troubleshooting

Udemy Courses, Online

JavaScript Essentials•  March 2020 - May 2020

- JS basics: syntax, variables, data types - Operators, control flow (if/else, loops) - Functions, arrays, objects - DOM manipulation, event handling - Async programming (promises, async/await) - Debugging tools, best practices

Udemy Courses, Online

HTML and CSS for Beginners•  March 2019 - April 2019

• HTML Basics: Structure, elements, tags, attributes • CSS Fundamentals: Styling, selectors, properties, values • Text Formatting: Fonts, colors, alignment • Links: Creating, styling, and internal/external links • Images: Inserting, sizing, formatting • Lists: Ordered, unordered, definition lists • Tables: Structure, formatting, styling • Layout: Basic design, positioning elements • Responsive Design: Adapting to different screens • CSS Frameworks (optional): Bootstrap, Foundation

New Horizons Computer Learning Center

CompTIA A+ Hardware and Networking•  January 2013 - June 2013

- PC hardware (motherboard, CPU, RAM, storage) - Networking basics (TCP/IP, wired/wireless) - Mobile device hardware & software - Operating systems (Windows, macOS, Linux) - Troubleshooting hardware & software issues - Security fundamentals (malware, data protection) - Operational procedures (documentation, customer service)