Shahul Hameed Nowshath

Senior Staff Engineer / Senior Technical Architect (IC5)

Freshworks Inc.•  April 2023 - Present•  Chennai, Tamil Nadu

Delivered bundled suite experiences with multiple Freshworks products as Customer Support Suite. Developed AI First features for Smart Assistance in Inbox, Prompts, and Insight pages. Mentored architects and lead engineers for career growth and performance improvement. Hands-on experience with microservice development.

Staff Engineer / Technical Architect (IC4)

Freshworks Inc.•  November 2020 - March 2023•  Chennai, Tamil Nadu

Designed HLD & LLD, and system designs for product architecture. Contributed across products and microservices including FreshChat and Security. Led 3 squads in Freshdesk Messaging Product with 15 engineers in areas like Signup, Onboarding, Billing, Channels, Integrations, and Inbox. Utilised tech stacks: Spring, PgSql, AWS (DynamoDB, SQS, S3), Kafka, Redis. Implemented Agile (Scrum Model) for task management, technical designing, analysis documents (I2P), grooming sessions, and CI & CD pipeline. Collaborated with stakeholders for product requirement analysis and deliverability. Hands-on coding, creating tech stories, tasks, and deep code reviews for quality development. Achievements: Implemented new Cache Architecture, Channels Integrations, Email In Inbox, AI First Features.

Member Leadership Staff / Technical Architect & Engineer Manager

Zoho Corporation Pvt. Ltd•  December 2015 - November 2020•  Chennai, Tamil Nadu

Led IDAAS product development focusing on IAM, authentication, and authorization services. Managed multiple developer squads and a quality developer team. Directed a support team for customer queries, debugging, and issue analysis. Developed microservices from scratch, ensuring GDPR compliance and robust architecture designs. Led Agile model sprints and monitored task progress. Achievements: Delivered customer features on time with high-quality code, designed authentication modules, and data migration architecture.

Member Technical Staff

Zoho Corporation Pvt. Ltd•  December 2009 - November 2015•  Chennai, Tamil Nadu

Full-time coding with Core Java, J2EE, Servlets, JSPs, Struts, REST, and Caching. Extensive experience with IAM services, authentication methods, and platform service development. Mentored multiple squads in web & platform services, automation, and tools development.

Software Engineer

Vembu Technologies•  July 2009 - November 2009•  Chennai, Tamil Nadu

Worked on data backup systems as an enterprise PHP developer.