Seyd Havens

Integration Systems Analyst / Software Engineer

Engie•  October 2019 - July 2020

Wrote and documented over 75 unique C# scripts to retrieve web artifacts from vendor websites. • Implemented and integrated a HTML-to-PDF framework to increase compatibility with a wider range of websites as well as an OCR to verify information which was optimized to beyond 99.9% accuracy. • Used Selenium and C# the retrieval of over 2,500 items per day from various websites that use a variety of technologies. • Reduced retrieval errors by over 60% on most inherited scripts via pruning and refactoring. • Improved retrieval time by over 35% by upgrading scripts to use best practices as well as by reducing wasted processing time on hard waits.

Assistant Customer Experience Manager

Nordstrom•  September 2015 - April 2019

• Increased fulfillment of Direct To Customer (DTC) shipments from 66% to 88% by partnering with floor teams to ship orders. • Increased Rewards (credit accounts) by 57% in Q4 2018 by partnering with leaders to improve participation by floor personnel. • Contributed to production of sales of approximately $8,500,000 by developing quality personnel and maintaining a tidy and appealing department. • Drove 12% increase in volume in 2016-2017 FY through remerchandising the counter and educating associates on cross-selling of products. • Achieved Pace Setter status for (top ~4% of producers in role) for 2016 FY using product knowledge and customer discovery techniques. • Led team to exceed Member Rewards goal by 400% in the fiscal month of March 2018 via reeducating team members and troubleshooting pain points in customer interaction. • Led a turnaround of counter in 2015 from a loss to the largest gain in the region (approximately 11%) by revamping the section, paying consistent attention to detail, and individually driving sales. • Reduced reticketing error and issues by approximately 66% in April 2018 inventory. • Partnered with adjacent and distant sales departments to encourage cross-selling of products, which created more than 10% increases to departments involved and increased the sales of commissioned salespeople which encouraged participation.

Independent Finance and Real Estate Professional

Independent•  October 2014 - March 2019

• Produced value for a small group of investors by helping them to fund over 50 hard money loans. • Eliminated loss from non-performing assets on funded portfolios for more than 5 investors through borrower analysis, document review, and valuation of underlying assets. • Delivered a gain of over $400,000 to a client on a loan that had been written off by partnering with title, collections, and default companies to streamline the process of profitably disposing of the note. • Generated new relationships with 3 private money brokers that delivered high-quality notes to investors through leveraging both existing partnerships and network-delivered leads combined with quick and timely responses to encourage repeat business. • Stabilized income on larger (more than 5) loan portfolios for clients by encouraging diversified investments, including notes from different market segments, real estate backed securities, and income producing properties. • Audited and discovered discrepancies of over $20,000,000 for a client using Microsoft Compliance and Auditing tools as well as custom Python tools created for the project.

Partner / Regional Director of Operations

Sage Equity, Inc.•  September 2009 - October 2014

• Created two new regions and grew each to over $30M in sales, each within 2 years both of which had previously been unsuccessfully attempted. • Developed at least 10 new partners or directors, the majority of which led successful divisions. • Produced an average of over 12% return per annum during tenure through selective buying and using market trends to achieve market arbitrage. • Repositioned an average of 35 properties per year by using psychological strategies to drive purchase costs down, purposefully remodeling, and optimally marketing for sale. • Collaborated with other regions and divisions, creating more than $2M per year in collections and successful civil actions while also decreasing the friction and hold time of inventory involved. • Brainstormed new initiatives which reduced costs involved of ongoing operations by as much as 50%, reduced acquisition costs by at least 5%, and reduced hold times of inventory by 20% or more. • Provided data and marketing analysis for more than 10 related enterprises using MLS, Excel, Python to analyze public, subscription, and proprietary data.