Chirag Seervi

Data Analyst

Freelance•  November 2023 - June 2024•  Remote

• Analyzed client call center data and developed 2 interactive dashboards in Power BI to identify trends and insights, leading to a 10% improvement in operational efficiency. • Developed complex DAX calculations that improved churn prediction accuracy by 17%, leading to targeted retention strategies and significantly enhancing customer engagement metrics. • Conducted in-depth sales analysis on various marketing datasets in MS Excel, identifying key trends that led to a 15% increase in conversion rates; developed a comprehensive dashboard that visualizes these insights for stakeholders. • Created macros for VBA and automating hectic task of sorting and searching the desired values saving 10 hours per week of manual reporting work.

Data Analyst

Salesken•  October 2022 - October 2023•  Bangalore

• Discovered crucial correlations which helped optimizing hyper-parameters for key summarization model eventually resulting in improvising ML models performance from 91% to 95%. • Developed dynamic dashboards in Tableau to summarize and visualize the performance of NLP models, enhancing insights with over 10 key metrics and visualizations to track model accuracy and effectiveness. • Extracting, pre-processing and managing the datasets using SQL Queries for 5-6 NLP models and finding the best one. • Worked in a multi team environment creating 6 hyper parameters for the future use cases, finding data inconsistencies utilizing python and Excel enhancing model accuracy by 4% for future assessments.