Satyam Tiwari (Shivram)

Sr. System Associates

Infosys Ltd.•  February 2024 - Present•  Mumbai

Acknowledge and respond to VIP user queries within 2 minutes, adhering to SLA requirements. Create incident (INC) or request (REQ) tickets in ServiceNow and share the tracking number with clients for progress tracking. Monitor scheduled Airflow DAGs and create incident tickets for any failures, maintaining timely resolution and minimal downtime. Oversee autorep for 8 applications, assuring all scheduled tasks are executed successfully and addressing any issues promptly.

Sr. System Associates

Infosys Ltd.•  April 2023 - December 2023

Streamlined work processes by leveraging Jenkins and Ansible, reducing system downtime by 25% and increasing team productivity by 30%. Proficiently utilized WinSCP for seamless file loading and Putty for server connectivity, verifying efficient data transfer within workflows. Developed an automation script for deployment, reducing the deployment process duration by 80%. Designed and developed interactive dashboards and reports in Power BI, utilizing a variety of visual elements including stacked bar charts, pie charts, matrices, and tree maps to deliver actionable insights. Designed and optimized data models and calculated measures using DAX, improving visual performance and enabling precise analysis of key performance indicators (KPIs).

System Associates

Infosys Ltd.•  January 2021 - March 2023

Developed Informatica PowerCenter workflows from scratch, showcasing expertise in creating mappings, workflows, sessions, and transformations. Utilized Autosys for efficient scheduling of tasks and runs, upholding seamless execution of operations. Contributed to the successful implementation of tasks related to mapping, workflow, session, and transformation creation.

Fullstack Android Developer

Freelancer•  July 2017 - December 2021

Build an Android application with a modern user interface and intuitive user experience and publish it on the Google Play Store. Leveraged the Android SDK to create custom views and animations, enhancing the user experience.