Sanoj Oad

Retail Associate

Amazon Fresh•  December 2020 - Present

Day-to-day work involves grocery shopping for our online orders/customers, Completes Batching tasks, Customer Service, Working with Dash Carts, Slam printers, TC56 & TC57 devices etc.

Helpdesk Analyst

Randstad Technologies•  June 2021 - May 2022

Supporting our clients (BlueCross Blue Shield) employees with software and hardware troubleshooting. Provided excellent customer service and solved issues within few minutes. Learned ServiceNow Ticketing System, LAN & CA Top Secret password resets, Anyplace VPN, Cisco Jabber, Citrix Director, RSA Secure Console, BYOD setups, and Active Directory etc.

University of Illinois at Chicago, Chicago

Computer Science, BS•  July 2022 - Present

Studies computer science with software engineering as major concentration.

Harper College

Science, AS•  January 2020 - May 2022

Studied Associates in Science at Harper College to finish my general education classes and dive into Intro to Programming. I was a member of "Phi Theta Kappa" Honors Society at this college.

NED University of Engineering and Technology Karachi

Computer Science, BS•  November 2017 - November 2019

**Incomplete** Left this university due to immigration process. I quit this university in the middle because I had to move to USA in December 2019.