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Work Experience
System Engineer
Tata Consultancy Services•  July 2015 - July 2017
Analyzed, Debugged and resolved 300+ critical issues (SEV 1) related to servers, networks, applications. Saved on an average of 15-30 min of clients or end users wait time for each incident. Worked with customers around the globe specifically from North America and European continents. • Used Netasthra software to identify client’s infrastructure issues before the impact the production. Produced detailed reports on the critical issue resolutions to the end users and also to the internal teams to prevent the re-occurrence of the issue.
Software Engineer-Intern
Hewlett-Packard•  June 2014 - September 2014
Attendance Management System: Developed Attendance management system where in every professor or student can record their attendance instead of manual recording. Used JavaEE Struts and Hibernate framework.
Education
University of Washington, Bothell
MS
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