Sanjeev H. B

Application Engineer

Amazon•  November 2022 - September 2023

Project : Kindle Device Metrics (KDM) - Led collaborative client engagement initiatives, analyzing device metrics and streamlining onboarding processes, resulting in a 75% reduction in customer support issues. - Provided on-call support and solutions by resolving 15% to 50% of incoming JIRA Tickets. - Monitoring the databases, s3, redshift during real time and batch data ingestion 24*7. - Troubleshot and resolved critical data pipeline blockages, ensuring uninterrupted data flow and minimizing downtime by 80%, leading to increased operational efficiency and improved customer experience. - Played a pivotal role in facilitating data pipeline architecture migration, by working on data profiling and parsing it from CSV to JSON which reduced overall time and efforts required for team by 25% using Python under the directions of my manager. - Mentored clients on data visualization using Kibana, empowering them to gain actionable insights from their data.

Transportation Specialist - 1

Amazon•  November 2021 - November 2022

- Minimized disruptions raised by clients by proactively identifying and resolving potential issues. - Provided optimal solutions for escalations raised by junior associates, ensuring timely and efficient resolution. - Analysed and maintained FC (Fulfillment Center), SC (Sort Center) and Delivery Station operations, preventing gridlock and stock shortages. - Resolved SIM tickets and escalations with a best-in-class average AHT (Average Handling Time) of 1 minute 30 seconds, exceeding customer expectations. - Received Multiple Spot RNR and Top Performer Award. - Received Certificate of Appreciation from Director of ROC, Amazon Transportation Services (ATS).