Sanjana Thakur

Cashier

Laxmi sunrise Bank•  November 2021 - October 2022•  Nepal, Dharan

• Customer Satisfaction Analytics: Analyzed Customer service data for over 100 daily interactions, achieving a 98% customer satisfaction rate. • Operational Efficiency Optimization: Conducted data analysis on banking operations,leading to a 10% improvement in daily workflow efficiency through process optimization and automation recommendations. • Cash Handling Accuracy: Achieved a 99.9% accuracy rate in cash handling by utilizing data analytics to monitor and improve cash management processes, enhancing overall operational reliability.

Internee

Bank of Kathamandu•  August 2021 - November 2021•  Nepal, Dharan

 Enhanced customer service efficiency, improving response times by 20% and resolving issues 15% faster.  Introduced process improvements, increasing department efficiency by 25% and positive feedback by 10%.  Analyzed customer feedback and interaction data to recommend and apply service improvements.