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Work Experience
Sr. Solution Integrator
Ericsson India Global Services Private Ltd.•  August 2017 - Present•  Kolkata
Showcasing excellence in delivering analytical and technical solutions in accordance with the customer requirements. Defining service standards and guidelines, best practices that worked as benchmarking for excellent service delivery. Spearheading resource planning, SOW, technical direction, effort estimation, tracking, risk management and mentoring. Supervising a wide variety of activities inclusive of conducting continuous process reviews, identifying gaps and enhancing the processes by adhering to KPI & OKR. Participating in meetings, conducting release readiness reviews, milestone reviews, & business go/no-go reviews and maintaining release repository. Providing post-implementation, application maintenance and enhancement support to the client with regard to the product / software application. Developing competency among the team members; managing appraisal process across the levels, conducting interviews to recruit the right talent & resources and developing employee competency. Facilitating requirement scoping, evaluating design/alternatives, resolving issues and improving process/performance.
Senior Systems Engineer
Edgeverve Systems Limited (An Infosys Company)•  August 2015 - July 2017•  Bengaluru
Systems Engineer
Infosys Technologies Limited•  February 2014 - July 2015•  Bengaluru
Systems Engineer
Infosys•  2014
Education
CIT/West Bengal University of Technology
B.Tech. (Computer Science & Engineering)•  January 2008 - January 2012•  CGPA: 7.9