Sandeep Nune

Customer Service Representative

iBasis•  June 2022 - Present•  Hyderabad

Experienced Customer Service Representative with a project title as VMT Executive, adept at handling international voice calls and effectively addressing customer queries with progressive updates. Engaged in resolving technical glitches in routes by coordinating with clients, vendors, and relevant teams, ensuring smooth service operations. Efficiently managed international voice calls, promptly addressing customer queries and providing continuous updates on ongoing issues. Skillfully created and managed tickets in the CRM system, furnishing customers with unique ticket IDs and ensuring their concerns were well-documented and tracked. Collaborated closely with vendors and internal departments to effectively resolve customer queries, fostering strong working relationships. Conducted thorough testing of routes before proposing solutions, guaranteeing glitch-free customer experiences and optimized service performance. Creating a report utilizing a tracker to communicate quality issues effectively to team members. Share weekly reports with the team to assess production efficiency based on their data. Exporting ticket data from CRM and delivering weekly analysis reports to the leadership team to aid in identifying trends and insights.

SRT Associate

Simandhar Education•  September 2021 - May 2022•  Hyderabad

Coordinating with the students for process guidance throughout the process. Conducting onboarding to newly enrolled students and educating them about the Simandhar LMS and how to use it. Connecting with students queries through the CRM and addressing in efficient way. Complete LMS audit on regular basis to make sure every feature working properly. Building and maintaining profitable relationships with key customers. Understanding customer individual needs and addressing those.

Customer Relationship Executive

KAPS Enterprises•  March 2019 - May 2020•  Hyderabad

Proficiently collaborated with clients to grasp their specific concerns and adeptly delivered effective solutions, showcasing strong interpersonal and communication skills. Demonstrated exceptional problem-solving abilities by coordinating on-site visits to address critical equipment-related issues alongside skilled technicians, ensuring timely and satisfactory resolution. Implemented a streamlined ticket resolution process, providing customers with a prompt and efficient service experience while consistently meeting and adhering to Service Level Agreements (SLAs).