Samuel Klett Navarro

Technical Specialist

Apple•  July 2010 - August 2017

Part of the New Store Opening team, originally from Apple Store Doncaster. • Building and maintaining strong customer rapport by maintaining above average TMS and NPS using Empathy and understanding others, which supported the incredible growth the Genius area produced during my tenure. • Leading with above average business introductions year on year, cementing the presence of the store within the community in the area. • Mentoring to my team and helping them with their Apple journey along the way by making deep genuine human connections. • Documenting all information according to standard operating procedures, leading by example and dealing with ambiguity to deliver on the expected customer service that converts into one of the top 5 stores Net Promoter Scores in the country. • Time management, self management and development at the forefront. Interesting to corroborate that the Apple recruitment process excels in finding how your ethics and values match the company's credo.

RMIT Online

Data Science, ME•  June 2021 - Present

RMIT Online’s Master of Data Science Strategy and Leadership has been created to help business professionals become data-literate leaders who can connect data with business needs, and vice versa, to unlock new strategies. This is achieved by providing the necessary technical, programming and data science to match and develop future business needs.

Royal Melbourne Institute of Technology, Melbourne

Aerospace Engineering, BE•  March 2002 - July 2009

Specialised on aircraft design, design team coordination, new technology research, future applications, helicopter design, UAV design and renewable energy studies. Transferred from the equivalent at Universidad Politécnica de Madrid, where I was top 1% of my year.