John Seth Salazar

Technical Support Analyst

Vitals Co.•  March 2021 - Present

• Primary point of contact between merchants and customers. • Respond via email, and chat to customers' requests and inquiries. • Offer product-related technical and non-technical support. • Present comprehensive information regarding our products and services. • Make front-end web customizations to customers' e-commerce shops and to the company's app.

Information Technology Supervisor

Concrete Stone Corporation•  July 2020 - November 2020

• Co-authored the Administration Department's Information Technology Policies and Procedures manual for the company's ISO 9001:2015 Quality Management Systems certification. • Co-authored the Administration Department's Information Technology blank forms, checklists, and records. • Tasked to inspect, record, distribute and maintain the company's IT-related functions and infrastructure. • Microsoft 365 Admin Center Company Administrator • Acumatica Cloud ERP Company Administrator • Designed, procured, implemented, and administered the Company's networks, servers, and IT-related functions and infrastructures. • 24/7 IT-Related Support to company employees. (Remote and On-site) • Concrete Stone Corporation Group IT Core Team Member

Network Engineer

Achieve Without Borders•  January 2020 - July 2020

Responsibilities: •Work with Sales Team and act as a subject matter expert in scoping and designing network infrastructure (wired and wireless) required by the clients. •Communicate to clients for initial requirement capture. •Create Bills of Materials based on created Network Design for the clients. •Act as a Radio Frequency (RF) Engineer in creating Point-To-Point and Point-To-Multipoint wireless bridges. •Do proper sizing and heat map design of clients’ corporate Wi-Fi. •Do after-sales support pertaining to network issues and downtime. •Configure Routers, Switches and Firewalls as required by the clients. •Upgrade data network equipment to the latest stable firmware releases. •Conduct Vulnerability Scanning as needed. •Process Warranties/Return Merchandise Authorization (RMA). •Act as the Project Manager for network-related projects.

Assistant Engineer - OJT

National Power Corporation•  January 2018 - April 2018

My work responsibilities are to analyze the given data from different electrical generators all across Mindanao, for both gasoline and renewable energy driven. It is also my duty to help in troubleshooting hardware and software utilities, and give advise to help improve the IT infrastructure in the establishment.