Saksham Singh
@saksham_zip2
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Software Engineer
EFI•  February 2024 - September 2024•  Bangalore, India
Developed and deployed an intelligent chatbot leveraging Rasa, Dialogflow, and TensorFlow to assist employees with work-related queries. Automated responses to over 200 daily inquiries, reducing average response time by 50% and boosting employee satisfaction scores by 5%. Achieved 95% query resolution accuracy through extensive testing, integration, and optimization of natural language understanding (NLU) algorithms. Collaborated with a cross-functional team to enhance the chatbot’s conversational accuracy and user experience.
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