Ryan
@ryanpolasky
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ryanpolasky has not earned any certificates yet.
Work Experience
WTE Tools Engineer
Apple•  June 2024 - Present•  Santa Clara, CA
Developing an LLM chat platform for generating PostgreSQL queries from natural language. Updating an internal testing platform from Java 11 to JDK 21 and working on scaling max device count from 200 to multiple thousands. Integrating a new web service flow by building new continuous integration & deployment pipelines.
At-Home Advisor
Apple•  May 2023 - Present•  Remote
Demonstrating the ability to independently research solutions, leading to a 6.87% escalation rate. Efficiently multitasking the documenting of case notes while troubleshooting with customers, leading to a 0.27 minute ACW (After Call Work) time. Consistently 15% above department average in customer satisfaction ratings.
IT Intern
Altru Health System•  June 2021 - June 2022•  Grand Forks, ND
Aided with the repairing, imaging, and deployment of hundreds of computers for an imminent expansion to the business. Provided on-demand deliveries of various peripherals and devices, responding to urgent requests. Set a new department record for intake & registration of computers, surpassing 300.
Education
The University of Texas at Dallas
Computer Science, BS•  January 2024 - Present
The University of Texas at Dallas
Certificate in Data Science•  January 2024 - Present
