Ryan Cain

Service Desk Associate

The Home Depot•  February 2024 - Present•  Shrewsbury, PA

Resolves order discrepancies interfacing with vendors and supply chain partners. Handles Pro and DIY customer inquiries, quotes, and facilitates sales. Drives inventory accuracy while processing stock, deliveries, and returns.

Reservist (regular duties)

910th Operations Group•  April 2016 - Present•  Youngstown, OH

Curated and delivered briefings to local units and command staff. Trained analysts and maintained section proficiency as internal training NCOIC.

Cyber Fusion & Threats Analyst

Leidos/Insight Global — Contractor for DISA•  May 2022 - December 2023•  Ft Meade, MD

Transformed and visualized large datasets to produce in-depth analytical products. Developed operational threat estimate and risk assessment products. Contributed to enterprise-specific threat hunt prioritization procedures. Leveraged intel frameworks and analysis to identify threat behavior. Tracked and reported monthly network assurance metrics with Splunk Enterprise. Prepared contextually relevant intelligence reports. Conducted interactive briefings to high-level government and military officials.

Security Consultant

Crime Intervention Alarm•  December 2021 - April 2022•  York, PA

Designed and implemented physical security solutions and systems. Assisted with the physical install and activation of surveillance solutions. Maintained good customer relationships and accurate customer information.

Collections Requirements Manager & Intelligence Analyst

Reservist — Full-time assignment at JFHQ-DODIN•  June 2020 - September 2021•  Ft Meade, MD

Supported the Intelligence Directorate of the headquarters staff. Managed the intelligence collection management team as NCOIC. Enhanced supply-chain risk management efforts.