Badges
Certifications
rwlovett has not earned any certificates yet.
Work Experience
Software Engineer
Freelance•  January 2023 - Present
After I graduated with my Information Technology degree in May 2022 and my Data Science degree in December 2023, I started working on my own projects.
Tutor
Illinois Valley Community College•  September 2014 - May 2015
• Tutored students in mathematics and Java programming. • Provided one-on-one and small group instruction. • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. • Administered feedback to students using positive reinforcement techniques to encourage and build confidence
Student Help Desk
Illinois Valley Community College•  January 2015 - May 2015
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. • Assisted customers by answering questions, responding to inquiries and handling telephone requests. • Investigated and resolved customer inquiries and complaints quickly. • Helped customers by approaching conversations with positive attitude. • Evaluated customer information to explore issues, develop potential solutions and maintain highquality service. • Welcomed, greeted and assisted guests • Consulted with outside parties to resolve discrepancies and create effective solutions. • Directed incoming calls to internal personnel and departments, routing to best- qualified department. • Kept areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Education
Elmhurst College
Data Science, MS•  August 2021 - December 2022
Elmhurst College
Information Technology, MS•  August 2020 - May 2022
Elmhurst College
Computer Game and Entertainment Technology, BS•  August 2017 - May 2019
Illinois Valley Community College
Computer Science, AS•  August 2014 - May 2015
Jo Daviess-Carroll Area Vocational Center
Computer Networking and Security, None•  August 2009 - December 2009
• Studied topics centered around computer hardware and operating systems installation, configuration, and maintenance geared towards CompTIA's A+ certification. • Obtained hands-on experience in repairing Windows XP Professional and Mac OS Leopard operating system problems for other AVC programs such as Child Care and Graphic Arts. • Hands-on experience building computers for Windows XP Professional operating systems.
Skills
rwlovett has not updated skills details yet.