Rushabh Khatri

Senior Escalation Executive – Customer Relations UK

VOIS•  July 2018 - Present

-Ensuring continued customer satisfaction and developing the company’s image as a trustworthy, capable, and reliable technology partner. -Expertise in resolving complaints, to ensure end-to-end ownership of the problem without compromising quality norms and adhering to SLAs. -Strong communication, interpersonal relations, and leadership skills enable effective solution that positively impacts the quality of the role performed.

Senior Account Receivable

Medusind•  October 2015 - June 2018

- Promptly and efficiently assisted the Dental office with the accurate claim status by contacting the Insurance team. - Used Microsoft Excel to create pivot tables, VLOOKUP, and other Excel functions. - Develop new reports and delegate tasks to team members.