Ruparna Dhar

Product Analyst

Fiserv•  August 2021 - Present•  Pune

* Spearheaded data analysis initiatives at Fiserv, specializing in driving informed decision-making across multiple projects. * Enhanced data analysis processes using Power Query, VBA Macros, and advanced Excel techniques for improved accuracy and efficiency. * Architected ETL data pipelines and automated tasks using Advanced Excel, SQL, Python, and ETL frameworks. * Developed insightful dashboards on Excel and AWS QuickSight, delivering actionable insights to leadership. * Collaborated cross-functionally with BI teams, process specialists, and global third-party teams to plan and execute projects effectively. * Managed the Selling Partner experience and implemented the Path to Green (PTG) retention plan, ensuring high customer satisfaction. * Researched and created SOPs for tasks in the NOP team, significantly increasing SOP coverage and executing the offshoring process.