Rudra Ashutosh

L2 level Support Engineer

Tata Consultancy Services•  May 2021 - Present

Ensured smooth, timely, and effective handling of Customer tickets and transaction between L1 and L3 level support. Handled ServiceNow and JIRA tickets for AUTOSYS jobs for Client Applications, ensuring smooth operations on AUTOSYS Server and Scheduler Server. Created and updated JIRA tickets for resolved issues, enhancing client support and satisfaction. Utilized Unix Shell Script and Putty for various operational tasks, contributing to system efficiency. Achieved a significant reduction in job processing times by optimizing AUTOSYS scripts. Worked in Development and Pre-Production Issues. Helped in recruiting new members to the team and provide Knowledge Transfer(KT).