Rounak Goyanka

Service Management

HSBC•  January 2022 - May 2024•  Mexico City

Bilingual support and maintenance for Assurance Company, working along with India, Canada, China, UK & USA teams. Analysis and support of incidences for batch and cics issues. Data tracing, analysis and business interpretation. Training new colleagues in the tools and methodologies used. Working on Payments as a SME for Americas regions, Analysis and support payments issues faced.

Technology Analyst

Infosys•  January 2019 - December 2021•  Mexico City

Developer for a leading bank credit flow tool for commercial customers. Implemented Database integration using the General System Service and Integration Service component of BPM.

Senior Systems Engineer

Infosys•  January 2017 - December 2018•  Pune

Developer for a leading bank credit flow tool for commercial customers. Implemented Database integration using the General System Service and Integration Service component of BPM. Implemented Inbound and Outbound Web Service Integration. Design a new coach view. Implemented Decision Gateways and End Event (None, Terminate and Message). Implemented Message Event (Start and Intermediate) and UCA Component.

Systems Engineer

Infosys•  January 2015 - December 2017•  Chennai

Small projects based on Accelerate initiative by Infosys, projects based on JAVA and Microsoft Azure.

Infosys Training

Infosys•  May 2015 - October 2015•  Mysore

Jcart was the sample e-commerce site made by Infosys for training purposes and to test trainees in the final phase of the training.