Chad Rosser

Senior QA Engineer

outreach.io•  May 2023 - February 2024•  Seattle, Washington, USA

Reduced software defects by 35%, through expertise in analyzing requirements, gap analysis, and evaluating risk. Developed test automation in Cypress and TypeScript for React and GraphQL-based applications, increasing coverage by 25% and reducing manual execution time by 50%. Participated in the hiring process, as well as trained and mentored several junior QA team members on best practices and updates on testing tools and methodologies. Primary point of contact during feature design, tasked with providing actionable feedback to the Engineering and Product teams.

QA Engineer

outreach.io•  October 2021 - May 2023•  Seattle, Washington, USA

Facilitated collaboration with customer-facing teams through bug bashes, enhancing our ability to catch nuanced bugs in new features. Led collaborative test planning activities during feature design and development; managed test cases and execution in JIRA Xray. Improved customer experience by collaborating with cross-functional teams to promptly identify the root cause of reported bugs and solve issues according to severity matrix within targeted SLAs. Managed 12 product feature releases and maintained open communication with customer support for real-time feedback, minimizing negative customer impact.

Technical Consultant

outreach.io•  January 2018 - October 2021•  Seattle, Washington, USA

Configured API integrations for major Enterprise clients. Developed a client-facing process with Postman enabling customers to execute bulk actions not supported by the original software; this success led to monetizing the service. Utilized Python & Pandas to craft custom scripts for data matching tasks.

Code Instructor

Coding Dojo•  April 2014 - January 2018•  Seattle, Washington, USA

As a Code Instructor, I taught JavaScript, Python, HTML, CSS, PHP, Ruby, algorithms, and object-oriented programming. I broke down complex concepts and guided students through hands-on projects, helping them build practical skills and confidence.