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Product Manager

Appia Group•  March 2016 - Present

• Technical visits: Visit customer's facilities, When the client requires either due to a disagreement in the operation of the platform, or a new development. In order to check the issue in situ, covering all kinds of mishaps that can affect users to take them into account when programming the tool to adjust it to the client's need. • Start up: Depending on the complexity of the operation of a new client, make an IN-House accompaniment and so as the platform is configured and the operational staff is working in real cases. • Training: Teaching the customers’ personal in order to introduce the tool to new workers or reinforce the knowledge and solve their doubts. • Lead Support team: Assign tasks to the team members in order to solve the user’s requests, reports, massive loadings of information, or any failure in the software. • Special developments: Addressing the client's requirements that cannot be made directly through the program, therefore, use external programs to bridge and solve the need; The most common is the development of VBA Macros, Javascript developments and SQL Server / Express queries.