Rollen Ricafort

Technical Support Representative

Concentrix•  July 2023 - January 2024•  Bridgetowne, Quezon City

Identify and capitalize on opportunities to upsell additional appliance products or accessories. Diagnose and resolve technical issues for customers efficiently and effectively. Provide clear and concise responses to general inquiries regarding appliance features and functionalities. Document and create detailed service tickets for repair teams, including customer information and issue description.

Junior Web Developer

Marvill Web Development•  May 2022 - May 2023•  Palm Towers, Makati City

Proficient in developing web applications using the Laravel PHP framework. Experience with database design, optimization, and management, particularly with MySQL. Solid front-end development skills, including HTML5, CSS3, JQuery, Bootstrap, and JavaScript. Experience with content management framework like Filament, Backpack, and Voyager. Experience with version control systems, especially Git. Experience in integrating and consuming APIs to enhance application functionality. Knowledge of creating responsive and mobile-friendly web applications. Understanding and implementation of the Model-View-Controller (MVC) architecture. Experience with WordPress customization using WP code.

Customer Service Representative

Teleperformance•  June 2018 - January 2019•  Greenfield District, Quezon City

Identify upselling opportunities to enhance customer telecom services and offerings. Diagnose and resolve technical issues promptly for seamless customer experiences. Address customer inquiries regarding telecommunication services and features. Assist customers with billing-related queries and ensure accurate resolution.