ROHIT KUSHWAHA

Senior Process Associate

ENOAH ISOLUTION INDIA PRIVATE LIMITED•  February 2024 - August 2024•  Indore, M.P

Led back-end operations and handled over 20+ deals in a blended process environment, ensuring seamless service delivery. Processed deals with 98% accuracy, streamlining business operations and reducing turnaround times by 20%. Delivered exceptional customer service across chat, email, and phone, achieving a customer satisfaction rate of 95% and resolving 90% of issues on first contact. Collaborated with cross-functional teams to implement process improvements that boosted operational efficiency by 15% and reduced errors by 10%. Consistently exceeded productivity targets by 25%, maintaining top performance within the team and receiving recognition for outstanding quality and speed.

Customer Care Executive

TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED•  September 2022 - February 2024•  Indore, M.P

Verified and validated over 250 documents daily, ensuring 98.50% data accuracy. Maintained strict standards of document integrity, reducing verification time by 15% through streamlined processes. Provided essential client support, addressing documentation queries and simplifying complex procedures. Led to a 20% increase in client satisfaction by focusing on accuracy and service.