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Technology Support Intern
Liberty Mutual Insurance•  June 2021 - August 2021
• Pitched and created an insurance claims processing solution that finished in 3rd place out of 24 teams and 150+ interns in the 2021 TechStart Hackathon. • Worked in a pseudo-agile environment to troubleshoot IT-related and application issues for 2000+ employees. • Fabricated several Machine Learning models that implemented Natural Language Understanding on input using the Microsoft LUIS platform, improving the tech support chatbot’s feedback system and reducing call volume by 15%. • Expedited testing and training life cycles by developing JavaScript scripts that used REST API practices to automatically send and train utterance data to the Microsoft LUIS chatbot.
Education
Florida International University
Computer Science, BS•  August 2020 - Present
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