Rob Platt

Chief Technology Officer | Security Officer | Lead Software Engineer

EF Recovery •  February 2018 - Present•  Port Orchard, Wa

• Developed a Credit Card processing website for Cost Recovery which eliminated manual credit card processing over the phone and increased collection rates by 300% • Migrated company servers, services, and software to AWS and Azure eliminating equipment maintenance and licensing costs, removing a $100,000 risk of equipment failure • Migrated company services and software to AWS and Azure which eliminated equipment maintenance costs and licensing • Built check processing automation into the Cost Recovery workflow reducing staff workload by 30 minutes each day • Automated EMS Billing clearing-house address corrections data entry into RescueNet Billing saving several hours a week in employee work • Automated incoming fax retrieval for the EMS Billing department saving about 15 minutes each day of employee work

Director of IT | Lead Software Engineer

EF Recovery •  November 2016 - February 2018•  Gig Harbor, Wa

• Joined the Executive team to assist in driving company growth and reducing expenses

Consultant | Software Developer

West Central District 3 of the Washington Interscholatic Activity Association•  January 2003 - January 2017•  Washington, Remote

• Automated the annual expense reimbursements workflow for Athletic Directors throughout the West Central District 3 (the largest of the 8 in the Washington Interscholastic Activities Association, covering 80 schools) cutting 85% of the workload in providing post-season reimbursements for 17 sports • Developed an online pilot program that allowed Athletic Directors to electronically manage events held at their schools (ticketing, sales, police, security, etc) • Developed tools for the WCD3 website to validate data entry to ensure accurate reporting by utilizing Google Maps API and other known data points • Delivered hardware and software recommendations keeping technology up-to-date • Provided help-desk support

IT Manager | Lead Software Engineer

EF Recovery •  June 2010 - November 2016•  Gig Harbor, Wa

• Helped start an EMS Billing department as an additional product offering to First Responders and Ambulance Service providers. • Built a fully redundant SaaS data center and developed the software that allowed us to host ZOLL RescueNet Billing, Dispatch, Tablet ePCR, and FireRMS, for first responders nationwide, which generated significant revenue and greatly reduced costs for Fire Departments and Ambulance Service providers • Developed tools for data center management, product management, customer solutions and management, EMS Billing, and continued Cost Recovery Billing growth. • Developed an add-on to ZOLL RescueNet Billing to improve the EMS Billing process, eventually licensing it for third-party distribution, which increased the departments' bottom line by 50%

Network and System Administrator | Software Developer

Environmental Chemical Solutions •  September 2001 - March 2015•  Gig Harbor, Wa

• Delivered comprehensive IT and software development support. This encompassed administering company-wide servers, networks, Microsoft Exchange, and other solutions, as well as delivering end-user technical assistance. • Grew the company's online presence by designing an e-commerce platform with shopping cart functionality, and backend management. • Contributed to operational efficiency by creating various tools tailored to the company's needs, thereby reducing reliance on third-party solutions and accelerating time-to-market responses. • Developed an automated order entry system with QuickBooks integration and automatic reorders for Customer Service, streamlining processes. • Produced a series of company training videos; filming, editing, and DVD manufacturing, contributing to internal knowledge dissemination and skill development.

Network and System Administrator| Lead Software Engineer

EF Recovery •  November 2006 - June 2010•  Gig Harbor, Wa

• Developed a Cost Recovery billing suite for First Responders returning over $1.5MM dollars a year to fire departments across the country

Computer Technician

Peninsula School District •  September 2000 - August 2001•  Gig Harbor, Wa

• Managed district-wide (17 schools) student computing equipment • Provided responsive help desk support for 9000 students and 500+ staff • Developed software to categorize and track all computer equipment across 17 schools