Rafiqul Islam
@rishanto_001
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rishanto_001 has not earned any certificates yet.
Work Experience
Network Support Engineer
Agni Systems Limited•  June 2024 - October 2024•  Dhaka
Resolved network-related issues both on-site and remotely. Configured Mikrotik routers. Monitored network performance. Supported Wi-Fi routers. Addressed mail issues. Managed 1st level IP Telephony (IPTEL) support. Installed, configured, and supported various network and server equipment. Utilized ticketing systems for issue tracking.
Junior Network Support Engineer
Agni Systems Limited•  April 2023 - May 2024•  Dhaka
Monitoring and troubleshooting the network infrastructure. Configuring routers and MikroTik devices. Working closely with IT teams and vendors. Developed understanding of client needs. Customer Support over Phone. Physical support at client's place. Monitoring Fiber Team Work Procedure.
Education
American International University-Bangladesh
Computer Science & Engineering, B.Sc. in Computer Science Engineering•  January 2018 - December 2022•  CGPA: 3.13
Shaheed Ramiz Uddin Cantonment College
Higher Secondary School Certificate•  January 2017 - December 2017•  GPA: 4.56
Govt. Science College Attached High School
Secondary School Certificate•  January 2015 - December 2015•  GPA: 4.71
