riddhi kshirsagar

Technical Specialist

Avegen India•  January 2021 - Present•  Pune

Led transformative projects for diverse clients, facilitating effective business evolution through meticulous data collection, processing, and visualization. Implemented data quality checks and data validation processes to maintain data integrity and accuracy within the database. Created comprehensive system configuration documentation and knowledge-sharing articles on Jira, improving team knowledge base and reducing onboarding time for new hires by 20%. Creating customized reports in Excel using pivot and charts. Owned the design, development and maintenance of ongoing metrics, reports and dashboards with Google Data Studio, to drive key business decisions and communicate concepts to stakeholders. Utilize Google BigQuery to analyze analytical events and ensure data accuracy. Use PostgreSQL to query the backend database, checking data integrity and ensuring that systems function as expected. Managed projects and tasks using Jira and Confluence, collaborating with cross-functional teams to meet deadlines and deliverables.

Product Support Engineer

Exela Technologies•  April 2019 - December 2020•  Pune

Ticket creation, categorization, prioritization in ticket tracking tool TIMO. Understanding the Requirements and Functional Specifications of Application. Partnering with Product and Engineering team for product issues and driving them to a resolution. Investigating the database result sets by executing the SQL queries in SQL server.

Technical support Engineer

Tech Mahindra•  October 2018 - March 2019•  Pune

Resolving service user requests within target timeframes. Answering users and client on technical and application configuration questions via chat, email and phone. User management in active directory, VPN and outlook configuration, remote desktop support.

Technical support Engineer

Wipro Ltd•  March 2017 - May 2018•  Pune

Identifying system performance issues, providing swift remedial action. Creating solutions that deliver exceptional customer experiences and simplifying processes to provide right first time help when needed. Providing solutions to improve new feature, function and services, to reduce process AHT and maintenance cost