L Ramakrishna

Software Engineer

Indus Group Inc•  October 2022 - Present•  Hyderabad

Results-driven Technical Support Specialist with expertise in diagnosing and resolving hardware and software issues across various platforms. Proven ability to deliver exceptional customer service while managing support requests and providing training to end-users. Skilled in using ticketing systems to enhance workflow efficiency and improve overall customer satisfaction. Detail-oriented Business Analyst with a strong background in analyzing business processes and identifying opportunities for improvement. Proficient in gathering and documenting requirements, conducting data analysis, and collaborating with cross-functional teams to drive project success. Experienced in utilizing Agile methodologies and various analytical tools to deliver actionable insights that support strategic decision-making.