Badges
Certifications
Work Experience
customer trading manager
sainsburys• April 2021 - April 2024• London, onsite
• Directing daytime operations, optimizing team performance and efficiency through decisive, organized, and inclusive leadership, and ensuring comprehensive reporting to the store manager • Providing exceptional customer service by promptly addressing inquiries • Conducting thorough analysis and processing of product returns, facilitating customer satisfaction by recommending alternative merchandise • Enhancing loss prevention measures by approximately 8% through strategic rotation of outdated stock and early markdowns, managing inventory restocking, performing quality checks on produce, fresh foods, and dry goods, and efficiently managing delivery unloading while upholding store presentation standards • Collaborating effectively with colleagues, contributing to seamless operations by coordinating with fellow managers on shift scheduling, product restocking, and peak time management, ensuring product availability and operational efficiency • Managing checkout operations, proficiently handling retail equipment including scales, barcode scanners, conveyor belts, and cash registers • Delivering detailed shift handovers to the incoming Customer Trading Manager, ensuring continuity and readiness for the next operational period
senior support engineer
Spacecom software LLP• April 2016 - January 2021• Mumbai,Onsite
• Supported the System Development Manager in the development of queries, execution of scripts, patches, and reports, and conducted server monitoring. Successfully completed a software update deployment within a two-month time frame with the team • Generated weekly and monthly reports for all active and inactive clients using Excel and PowerPoint, effectively highlighting the most active users with clear and simplistic data visualization • Achieved a company record by resolving 140 customer complaints weekly and addressed a backlog of issues inactive for over a year, demonstrating exceptional problem-solving capabilities • Led a project team through a streamlined change process, achieving a 25% reduction in project timelines • Installed and administered a database server, and proficiently debugged, configured, and maintained desktop, radius, and syslog servers utilizing Fedora based architecture to enhance change and disaster recovery processes • Provided comprehensive hardware support, including server, desktop, laptop, and peripheral device setup, and deployed fiber switches and optic modules. Configured and maintained network equipment (switches, routers, core routers) to ensure optimal performance • Executed the installation, replication, and maintenance of database servers, and gained experience working with Linux OS across various LAN and WAN networks. • Developed and maintained reports to aid in achieving first-time fault resolution, enhancing operational efficiency • By understanding client requirements, played a key role in retaining clients and increasing lead generation by 20% during the 2017-2018 period, contributing significantly to business growth
Education
University of Westminster
Big Data Technology, MS• January 2021 - March 2022
University of Mumbai
Information Technology, BS• August 2012 - March 2015