RAHUL YADAV

Technical Consultant

Adobe•  June 2021 - November 2023•  Noida, India

Developed and maintained KPI reports, enhancing data-driven decision-making. Created real-time dashboards in Excel for key business metrics visualization. Improved resolution times by over a minute and customer satisfaction by 3-7% monthly through a knowledge base for application issues. Enhanced customer experience by analyzing feedback and implementing service improvements. Reduced reporting errors by 5-7% with data quality protocols. Conducted DSAT and CSAT analysis to improve customer satisfaction as a Data Analyst. Utilized Python for exploratory data analysis, focusing on product performance. Streamlined reporting and analytical processes with Excel and Python.

Reporting Officer and Instructor

Kendriya Vidyalaya Sangathan•  April 2018 - February 2020•  Bhuj, India

Taught Python, managed the UBI teacher's MIS portal, and oversaw the database for 10 schools. Created Excel templates to standardize data collection across schools. Utilized Excel Macros and VBA for data consolidation, emphasizing dataset cleaning. Organized data with Pivot Tables for structured analysis and used Excel charts for initial visualizations. Integrated Tableau for advanced data visualization to support data-driven decision-making. Developed tools for insights on academic interventions, including remedial classes and teacher allocation, through comprehensive Excel-based data management. Mentored students in the transition from novice to intermediate coding levels, resulting in a 35% increase in student strength in next session.

Technical Support

Teleperformance•  June 2016 - December 2017•  Jaipur, India

Designed and implemented a self-service technical documentation knowledge base, leading to a 5-7% reduction in customer support tickets by enhancing user autonomy and problem-solving capacity. Optimized technical support processes, contributing to a 10-15% reduction in average call duration, equivalent to approximately 2 minutes per call, by providing effective assistance to end-users. Managed and analyzed customer accounts data, maintaining comprehensive records to streamline customer interactions and improve service delivery. Conducted detailed analyses of customer issues to identify root causes, implemented targeted solutions resulting in a 5% decrease in repeat inquiries, thereby enhancing customer satisfaction and loyalty.

Chartering Executive

Quasar Shipping•  January 2014 - April 2016•  Alwar, India

Facilitated negotiations and logistics between charterers and ship owners, ensuring timely cargo delivery through strategic coordination and direct communication. Enhanced deal closure rates by 21% annually through the application of data-driven negotiation strategies and relationship-building techniques. Maintained a CRM system for comprehensive tracking of client interactions and activities, improving client engagement and service delivery. Managed Database and Conducted market analysis using MS Excel to identify potential buyers and sellers, leveraging historical deal data to inform targeted strategies. Produced analytical reports and presentations, aiding in decision-making and strategy formulation.

Project Manager

Prayas, DWSSC- ILO Project•  December 2012 - December 2013•  New Delhi

Evaluated field reports to determine possible implications for implementation and agree on corrective actions with appropriate decision-makers. Implemented and monitored all skill development programs as per the ILO. Actively engaged in supervising quality monitoring programmes and projects. Meticulous in ensuring effective working of skill development centers by providing necessary learning environment and infrastructure support. Ensured effective implementation of skill development programme in the institutions. Provided timely feedback and suggestion to Prayas & ILO. Successfully completed the pilot project of ILO i.e. descent work for Domestic workers which later become the foundation for the setting up of DWSSC- Domestic Workers Sector Skill Council.