Rahul Deekonda

Technical Lead

Traveltek•  August 2023 - Present

Team management: Currently managing a team of four members, fostering collaboration and promoting their professional growth. Technical Leadership: Serving as the Technical Lead for a successful third-party Supplier API integration, significantly enhancing our product's capabilities. Led the technical aspects of Supplier API integration, seamlessly aligning it with product goals. Developed and maintained critical internal tools, optimizing operational efficiency. Implemented multiple third-party payment processor APIs into the product, continuously maintain and optimize these integrations to ensure ongoing regulatory compliance and seamless customer experiences. Apply my expertise gained over 6+ years in overseeing the complete development process, including planning, building, testing, rolling out, and fixing issues to deliver dependable systems. Collaborated with cross-functional teams for efficient third-party API integration.

FullStack Developer

Traveltek•  October 2019 - July 2023

Managed a team of four, fostering collaboration and professional growth. Served as Technical Lead for successful third-party Supplier API integration, enhancing system capabilities. Spearheaded and executed the technical aspects of Supplier API integration, driving alignment with product goals; optimized the booking process, reducing errors by 15%. Implemented multiple third-party payment processor APIs into the product, facilitating PSD2 compliance for UK customers and improving transaction security, resulting in a 25% reduction in payment disputes and a 15% increase in customer satisfaction. Developed and maintained critical internal tools, optimizing operational efficiency. Collaborated with cross-functional teams for efficient third-party API integration.

Web Application Engineer

Traveltek•  August 2017 - September 2019

Ensured seamless functionality of web-based products by efficiently maintaining product integrity, Hyderabad, Telangana diagnosing technical issues, and delivering exceptional customer support within SLAs. Collaborated with cross-functional teams to streamline issue resolution processes, exceeding SLA compliance targets. Proven track record of prompt, accurate, and courteous customer query handling. Contributed to bug fixes, enhanced product stability, and maintained comprehensive documentation for knowledge sharing. Key Skills: Troubleshooting | Customer Support | SLA Adherence | Collaboration

Graduate Trainee

Softhouse Consulting AB•  October 2016 - December 2016

Software Craftsmanship training program funded by Vinnova - The Innovation agency of Sweden. Worked in a Scrum team of 7 trainees who were entrusted to develop and build a web application for Softhouse to maintain the inventory of items such as laptop, etc, that are provided for a new employee when arrived at a new company. Technologies Used: AngularJS, HTML, CSS, Bootstrap, Java, H2 Database.