Juliano Ramos
@rafaelramos
Former developer, currently people manager.
Badges
Certifications
Work Experience
Solutions Support Engineering Manager
SAP•  January 2018 - Present•  São Leopoldo, RS
Lead, develop, and direct an 18+ member team of technical support engineers responsible for providing technical support for Sales & Service Cloud, Emarsys Customer Engagement, and CRM Marketing software.
Financial Analyst
Brazilian Air-Force•  March 2010 - December 2017•  Canoas, RS
Lead, develop, and direct a 5+ person team of airmen responsible for managing, processing, and allocating budget for over 300 military personnel on deployment.
Education
University of Caxias do Sul (UCS)
Business Administration, Post-graduate Degree (specialization)•  July 2023 - July 2024
Communication, Leadership, and People Management.
UniFavip
Business Administration, Associate degree•  January 2022 - December 2023
Pontifical University of Rio Grande do Sul (PUCRS)
Computer Science & Engineering, Master of Business Administration•  January 2021 - December 2021
Business Technology: AI, Big Data, and Data Science.
Pontifical University of Rio Grande do Sul (PUCRS)
Computer Information Systems, Bachelor’s degree•  March 2015 - January 2020
