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Work Experience
Business Applications Developer
Ipko Telecommunictions LLC• April 2019 - Present
- Collaborate with other software developers, business analysts, software architects and IT professional to implement CRM solutions. - Develop and maintain a platform road map. - Customize the system to meet the business needs of the company. - Integrate existing systems and services into the CRM architecture. - Assist with deployment and provisioning activities. - Provide in-depth technical expertise for custom Oracle based IT applications within Automotive Aftermarket function. - Day to day support of IT applications within Automotive Aftermarket business unit. - Participate as a team member in implementing future IT vision to replace all custom applications with standard ERP suite. - Develop technical design for IT applications - Develop, test and implement IT systems on time and within budget - Assist IT team members to resolving technical and data issues - Off hours support of IT applications within assigned business function
Test and Support Engineer
Ipko Telecommunications LLC• March 2018 - April 2019
- Design and execute test plans on Products/Web Application/CRM, - Monitor applications and software - Systems, stress testing: performance testing, functional testing, scalability testing, regression testing - Record and document results and compare to expected results - Detect failures so that defects may be discovered and corrected - Generate historical analysis of test results - Document anomalies and issues - Operate and maintain test equipment.
Network Monitoring Engineer
Ipko Telecommunications LLC• March 2010 - February 2018
Troubleshooting and alarm handling of GSM network; Troubleshooting and alarm handling of FIX network; NMC Working interfaces (support): - All subunits in technical department, Contractors, Customer Care, Shops, Local televisions, Telecom Slovenia / Mobitel NOC. - Support of business clients: Calls complain handling, Problem identification, Trouble Ticketing, Escalations. - Trouble Ticketing: Ticketing flow, Describe and well documented through ticketing Reports, e-mails, Service reports and other requested reports from superior.
Education
University of Prishtina
Computer Science, BE• October 2013 - June 2017
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