Badges
Certifications
Work Experience
Technical Support Analyst
Apar Technologies•  April 2018 - July 2018
• Performed Online Reputation Management by following Re-Branding guidelines and Content Marketing • Planned and implemented support channel upgrade strategies to manage recording of prompts with partners within the time frames • Stakeholder management to get the recordings translated and verified globally, while streamlining the process to improve the overall User experience • Report on the progress of the project and keep track of opportunities to improve the system
Senior Customer Support Associate
accenture•  January 2015 - November 2017
• Performed Online Reputation Management by following Re-Branding guidelines and Content Marketing • Planned and implemented support channel upgrade strategies to manage recording of prompts with partners within the time frames • Stakeholder management to get the recordings translated and verified globally, while streamlining the process to improve the overall User experience • Report on the progress of the project and keep track of opportunities to improve the system
eSupport Officer
knoah software solutions•  September 2012 - July 2013
• Collaborated, developed and executed customer service and support strategies while, troubleshooting of all software issues on Android devices platform • Effectively and efficiently identified, resolved and reported issues while, handling multiple customer queries • Ensured customer satisfaction with device’s performance and assisted User and peer training for all related devices on the Android platform • Leading assistance to Users with updating Android device’s firmware
Education
JNTU, Hyderabad (Jawaharlal Nehru Technological University)
Information Technology, M.Tech•  August 2009 - December 2012
Osmania University
Information Technology, BE•  August 2005 - May 2009
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Skills
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