Pushkar Garg

Full Stack Web Developer

Freelance•  April 2022 - Present•  Remote, Bangalore, India

Collaborating with diverse clients to deliver custom websites, resulting 20% increase in client satisfaction ratings. Designing and implementing Web applications using HTML, CSS, JavaScript and frontend frameworks such as React.js and Developing Scalable back-end systems using Node.js and Express.js integrating with various databases such as MongoDB, PostgreSQL and third-party APIs. Managing end-to-end project lifecycle, from initial requirements gathering and design to development, testing, deployment and maintenance of the project.

Senior Assistant Help Desk Technician

DXC Technology•  June 2022 - December 2022•  Bangalore, India

Assisted customers in resolving technical problems assigned by providing guidance regarding IT software and hardware problems via Voice, Chat and emails. Resolved complex technical problems through a defined escalation process. Followed up with the customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Identified, evaluated, and prioritised customer problems and complaints to ensure that inquiries and problems are resolved appropriately.