Priyanka More

Technical Analyst

Oracle Financial Services Software•  September 2017 - Present

1. Focus on delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. 2. This involves resolving post-sales technical questions regarding the use of and troubleshooting for Electronic Support Services as well as non-technical customer inquiries via phone and electronic means. 3. As a primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 4. Technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products. 5. Provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines.