Pranessh raaj

ServiceNow Administrator

Cognizant Technology Solutions•  July 2018 - August 2019

• Worked on Incidents, Service Requests, and provided the resolution to users. • Worked on user management, which includes managing users, roles, and groups. • Worked on Service catalog management, which includes configuration of assignment rule, workflow, and approvers. • Monitored update transactions that flow from upstream to the downstream system via ServiceNow. • Created Transform maps and defined the relationship between import set table and the corresponding ServiceNow table. • Migrated customization from one instance to another through update sets. Merged and retrieved completed update sets through update sources. • Created Reports and dashboards to track and analyze progress against goals. • Created service catalogs and record producers in the service portal for self-service access. • Worked on the client and server-side scripting, which includes configuration of 'client scripts', 'UI policies', and 'Script includes' using JavaScript.