Pranav Devi
@pranavdevi28
Systems Engineer at TCS
Badges
Certifications
Work Experience
Systems Engineer
Tata Consultancy Services•  June 2019 - Present
Collecting data from various sources such as Postgres database and ServiceNow tool. Performing deep dive analysis of tickets and feedbacks using SQL, MS Excel, Tableau and converting into presentable insights. Design and Develop Dashboards in Tableau and presenting to client and management on weekly, monthly and quarterly basis. Timed Analysis helped in improving customer satisfaction index from 70% to 95% and many recurring issue were reduced.
Education
other
Mechanical Engineering, BE•  September 2016 - June 2019
Links
Skills
pranavdevi28 has not updated skills details yet.