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Work Experience
Business Analyst
Kuliza• December 2018 - March 2019
• Shepherded an ecosystem suite of lending products to enable low cost delivery of financial solutions to underserved SMBs (Small Medium Businesses). • Acted as a liaison between the offsite engineering teams and founders of the bank, stakeholders to translate customer requirements to a digital tech product. • Drove requirement elicitation process and defined roadmaps and customer scenarios. • Prioritized among features, architectural improvements and operational excellence. • Managed testing and enhancement phase for various versions of product development. • Worked on the transformation from paper-based banking processes to digital processes through Lending Suite providing end-to-end lending solutions. • Led cross-functional engagements in product, analytics, engineering and design • Impact: Achieved project goals to maximize business performance and digital ROI. From cross-platform accessibility, credit checks and other validations to credit decision making, reduced application time and human error drastically leading to spike in customer retention rate.
Business Analyst
CRMNEXT• April 2017 - November 2018
• Facilitated requirement elicitation with stakeholders, business teams and end users. • Configured the following modules/processes on codeless configuration platform of CRMNEXT - o Customer dashboards, Sales Lifecycle & Case Lifecycle process o Lead Management, Service Management, Role/Hierarchy Management, User Management o Loans Origination System - Personal Loans, Auto Loans, Student Loans, Home Loans • Worked on documentation including business requirement and functional requirement document, weekly progress reports, business rules configuration, release planning, change request and approval, test plans. • Performed stakeholder management, gap analysis, risk analysis, impact analysis and cost estimation. • Built wireframes, user stories, process flow and activity diagrams, layouts, data dictionary for designing new and enhancing existing features. • Worked on mapping and development of MIS reports for analytics and visualization using SQL, Tableau. • Impact: o Improved conversion ratio from hundreds to thousands with a few clicks by implementing omnichannel account opening to provide a unified journey for all leads coming from various platforms using API integrations. o Reduced loan processing time drastically with real time API integrations resulting in loan approval within ~ 2 minutes per application. This also tremendously increased the customer retention rate. o Increased client growth by developing a new vertical of CRMNEXT product line to build Loans Origination System.
Systems Engineer
Infosys Ltd• December 2014 - March 2017
• Analyzed existing modules of loans for Finacle to exercise performance tuning and code cleanup using python scripts for tracking. • Worked on requirement analysis, development and integration of Borrower Benefit module. • Go-live and post-production demonstrations and assistance to the supporting team.
Education
Sir Padampat Singhania University
Computer Science & Engineering, B.Tech• July 2010 - May 2014
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