pradeep raja

Site Reliability Engineer

Tata Consultancy Services Ltd•  July 2021 - Present•  Chennai

Created alerts and Dashboards in tools like Splunk, New Relic, Azure Monitor to identify and analyze the system for manually automating the monitoring and thus improving the overall availability of the website. Handling high priority bridges and escalating issues to respective stakeholders thus ensuring production issues are handled based on MTTD/MTTR. Experienced in designing, building, and maintaining highly scalable and reliable infrastructure for large-scale web applications that is available 24x7x365. Work with product operations team to resolve trouble tickets, developing and running scripts, and troubleshooting services in a hosted environment. Excellent problem-solving skills and ability to work collaboratively with cross-functional teams to resolve complex technical issues and find root cause analysis. Experienced in incident management, disaster recovery, and business continuity planning to ensure service uptime and availability. Strong knowledge of monitoring and logging tools like Splunk and New Relic for performance optimization and troubleshooting.