Venkat Karthikeya Potturi

Fraud Analyst & E-support officer

IntouchCX•  July 2024 - December 2024

Monitored and analyzed transactions to identify suspicious activities, ensuring the prevention and mitigation of fraud. Investigated and resolved fraud-related queries by collaborating with internal and external stakeholders. Provided email and chat support to customers, addressing inquiries and resolving issues promptly and efficiently. Prepared detailed fraud reports and maintained accurate documentation of case investigations. Utilized analytical tools to detect trends and patterns for fraud prevention strategies. Successfully identified and prevented fraudulent transactions, saving the company from potential financial losses. Improved fraud detection efficiency by implementing analytical tools, reducing investigation time by 20%.