Clinton Tanaka Pikita

Data Analyst/Scientist (Freelance)

Upwork•  February 2022 - Present•  Remote

Collecting data. Cleaning data to make it ready for analysis. Analyzing trends and patterns in data to establish facts. Visualizing data to aid presentation. Drawing valid and valuable conclusions from the data. Meeting clients needs.

Technical Support Intern

African Leadership University•  January 2024 - August 2024•  Kigali, Rwanda

Helped ALU staff and students with any technical challenges. Managed customer queries and complaints logged by users of our software solutions. Ensured user satisfaction by providing professional and timely user support. Utilized helpdesk software and other channels to communicate with users experiencing issues. Troubleshooting and resolving sound and projector issues. Troubleshooted computer issues and provides guidance to users.