Shailesh Patil

Software Engineer

Tata Consultancy Services•  October 2022 - September 2023

Responsible for developing new APIs and modifying existing APIs as per the design requirements. Working on Java, Microservices and Spring boot applications. Developed Spring batch applications for faster and automated data management. introduced graphQL API for one orchestrator layer service

Senior Technical Process Executive

Infosys•  September 2020 - July 2022

Working as a Process Associate to moving the ladder and becoming Quality Analyst to move to the direction of Java development. Working with clients to find gaps in the application and providing inputs to the development team analysing the conversations of associate and finding ways to improve the service discussing the challenges of applications with .client regularly discussing internal applications development with developers for improvement understanding client needs and planning for better development and managing deliverable relaying client updates to associates to make sure proper information is relayed

Process Associate

other•  December 2019 - September 2020

Working for Air India International desk, in order to handle and resolve queries of international passengers travelling by Air India flights. Assisting customers to resolve technical issues and escalating the unresolved issues to the concerned departments. communicating new advisories and providing verbal resolutions to the customers using Air India Services. Working on booking issues of Air India Vande Bharat flights to resolve and comfort distressed customers issues