Pallavi Dash
@pallavidash449
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Data Analyst
InterGlobe Aviation Limited•  March 2024 - Present•  Gurugram
As a Data Analyst in the NPS team at Indigo Airlines, I focus on analyzing customer feedback and crew performance data to provide actionable insights. My key responsibilities include: Managing and preparing datasets for analysis, ensuring data accuracy and reliability. Automating data workflows to enhance efficiency and accuracy. Using tools such as Excel, Power BI, and Salesforce to uncover trends in NPS and Crew NPS scores. Identifying key drivers of customer satisfaction and areas for improvement. Presenting insights via dashboards and reports to support data-driven decisions. Contributing to initiatives that improve customer experience, crew engagement, and operational performance.
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